• Who We Are

    Superior is an “IT Solutions” Sales and Support company specializing in small and medium sized businesses. We are committed to our Clients and provide personalised service as well as quality support.

    Superior's Mission

    Our goal is to create an environment that promotes long-term relationships between our Clients and our ourselves. At Superior Support we provide “Superior” IT Support and Solutions.

  • Complete IT Outsourced Solutions

    Superior Support provides Pro-Active IT Solutions for Small to Medium Companies in and around the Cape Peninsula. We will supply, repair and maintain PC’s, Workstations, Laptops, Tablets, Servers, Printers, UPS’s, Scanners, Switches, Routers, Firewalls, Monitors, Wi-Fi access points.

  • Services List

    Onsite.

    Sometimes a problem needs a technician to come out and resolve the issue. Our technicians are well trained friendly and approachable. Problems will be explained in plain English and not in “Computrese” and we ensure we get the problem solved as quickly as possible without compromising the quality of the service.

  • Services List

    Remote.

    Sometimes a problem can be resolved remotely via the internet. No matter where you are, as long as you have a Stable Internet Connection, we can probably assist you. Often this is the quickest way to get a problem resolved.

  • Services List

    Blocked Hours.

    Our staff will provide onsite support at predefined times and days as per your company’s needs. This time can be used to provide preventative maintenance or to perform task that you have determined are necessary.

  • SLA's

    Advanced managed Services

    We monitor Windows Computers and notify you when there is an issue.
    We remotely perform preventative maintenance included in costs.
    Remote support is included.
    All onsite calls are billable.

  • SLA's

    Total managed Services

    We monitor Windows Computers and notify you when there is an issue.
    We remotely perform preventative maintenance included in costs.
    All Remote support is included.
    All onsite calls are included.
    There are no additional labour costs for any work done.

  • SLA's

    Corporate Managed Services

    You get a dedicated Account Manager
    We monitor Windows Computers and notify you when there is an issue.
    We remotely perform preventative maintenance included in costs.
    All Remote support is included.
    All onsite calls are included.
    There are no additional labour costs for any work done.

  • Services List

    ISP

    Superior is a reseller of WebAfrica and Hetzner’s services. We are also offer Wireless Internet solutions based on coverage. Please call us for more information.

  • Services List

    Consulting Services

    We provide IT strategy and consulting, Network design and implementation to our customers. When required Superior Support will assist with all Data Management. We will also assist you with every aspect of transition from your existing vendor.

  • Product List

    Hardware sales, installation and support

    Superior has reseller agreements with all the major distributers in South Africa. We are able to source the equipment you require, prepare and deploy it, and maintain it thereafter. We also honour all manufacturers warrantees and always offer the extended warrantees as a standard option ensuring your investments are cover for the maximum period.
    We supply:
    PC’s, Notebooks, Servers, Monitors, Printers, Scanners and UPS’s. Please call us if you are looking for something specific.

  • Product List

    Data Backup and Storage Solutions

    For online solutions we work with IronTree. For managed hybrid onsite / offsite solutions we use MrBackup. For onsite solutions we sell and support BackupExec and EaseUS software. In terms of hardware, we supply and support the Synology Western Digital and Seagate NAS solutions as well as SuperMicro Servers running Freenas. We also provide Managed Backup via Solarwinds N-Able’s solutions.

  • Product List

    Firewall

    GateProtect offer rock solid firewall solutions that your company can depend on, they also offer spam filtering and URL filtering and have a neat tool that you can use to monitor connectivity of your entire network right down to a specific user.

  • Product List

    Networking

    We provide all major brands of Switches and ADSL routers. We also do all forms of network cabling including Fibre.

  • Product List

    Switchboards - Voip

    We are resellers of the Yeastar stand-alone embedded hybrid PBX’s, specially designed for small and medium businesses with up to 300 users with 80 concurrent calls. It offers the flexibility to integrate ISDN, PSTN lines, and VoIP/GSM/UMTS trunks. These switchboards can work with both VOIP or analogue handsets.

  • About Support

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  • Working at Superior Support is a Commitment to Service Excellence.

    Careers

    Superior Support is a growing rapidly largely due to the excellent service we provide our customers. With this in mid we are looking for additional staff.

  • Our Location

    Superior Support

    Unit 9, Hyde Park, Old Ottery Rd, Ottery,South Africa, 7800.
    Telephone: 021 822 0288
    E-mail: HelpDesk@SuperiorSupport.co.za

    Contact Form

  • Privacy Policy

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    Ut labore et dolore magna. Ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat consectetuer adipiscing elit. Nunc suscipit. Suspendisse enim arcu, convallis non, cursus sed, dignissim et, est. Aenean semper aliquet libero. In ante velit, cursus ut, ultrices vitae, tempor ut, risus. Duis pulvinar. Vestibulum vel pede at sapien sodales mattis. Quisque pretium, lacus nec iaculis vehicula, arcu libero consectetuer massa, auctor aliquet mauris ligula id ipsum. Vestibulum pede. Maecenas sit amet augue. Sed blandit lectus eget lectus. Mauris justo. Curabitur nibh lectus, dapibus id, tempor eu, tempor non, erat. Proin pede eros, pharetra ut, viverra sed, egestas nec, mauris.

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  • DESKTOP ENGINEER

    Superior Support is looking to employ a Desktop Engineer to join the expanding team. Candidate must be a good team player, communicate extremely well and able to work under pressure.

    Scope of Role:
    - The successful candidate will be responsible for providing onsite technical support directly to our clients. Candidate must have excellent knowledge and experience with Microsoft Windows Desktop.

    Requirements, Specifications & Qualifications:
    - Grade 12/ Senior Certificate
    - Tertiary qualification in Information Technology – highly beneficial
    - Minimum 2 years’ experience supporting Networked Microsoft Desktops
    - Proficient with Networking Technologies and Desktop Hardware
    - Own reliable transport as well as valid South African License
    - Be able to communicate in English and Afrikaans in a friendly and professional manor,
    - Reside in the Southern Suburbs,
    - Must be a South African Citizen,
    - Your CV will not be considered unless you meet these criteria!!!

    Remuneration package:
    An attractive market related salary will be offered – Please indicate salary expectation when applying.
    If you fulfil the requirements and are interested, please send your CV to CV@SuperiorSupport.co.za
  • SUPERIOR ACCOUNT MANAGER

    The position “Superior Account Manager” is required to expand sales coverage beyond the firm’s current customer base. Responsibilities are as follows:

    New Business Development:
    - Responsible for canvasing new SME business
    - Target market: SME companies with between 5 and 100 systems

    Account Maintenance as Sales Account Executive:
    - Identifying potential customers and constantly maintain professional client interaction
    - Developing a strong customer base - establishing professional relations and generating sales
    - Client visits and establishment of client needs, explanation and presentation of products as well as - Interacting with the Service Desk.

    Requirements:
    - Min 2 years proven sales / new business development experience in IT industry
    - Proven sales/ project management experience
    - Must be driven and able to consistently meet expected targets
    - Self-motivated with a positive attitude
    - Strive for self-growth, willingness to improve knowledge on product and industry norms
    - Strong sense of responsibility, the ability to take responsibility for tasks and clients
    - Clear criminal/credit record
    - Own reliable transport and a valid driver’s license required
    - The candidate will be based in Cape Town, however must be willing to travel in order in and around the peninsula to unlock new clients.

    Remuneration package:
    - A basic with an attractive commission structure is on offer.
    If you fulfil the requirements and are interested, please send your CV to CV@SuperiorSupport.co.za
  • SENIOR ENGINEER

    Superior Support is looking to employ a Senior Engineer to join the expanding team. Candidate must be a good team player, communicate extremely well and able to work under pressure.

    Scope of Role:
    - The successful candidate will be responsible for providing onsite technical support directly to our clients. Candidate must have excellent knowledge and experience with Microsoft Server Operating Systems.

    Requirements, Specifications & Qualifications:
    - Grade 12/ Senior Certificate
    - Tertiary qualification in Information Technology – Essential
    - Minimum 2 years’ experience supporting Networked Microsoft Servers such as:
    * Small Business Server
    * Server Standard 2008 onwards
    * SQL Server
    - Proficient with Networking Technologies and Server Hardware
    - A thorough understanding of WAN's and of Routing
    - Own reliable transport as well as valid South African License
    - Be able to communicate in English and Afrikaans in a friendly and professional manor,
    - Reside in the Southern Suburbs,
    - Must be a South African Citizen,
    - Your CV will not be considered unless you meet these criteria!!!

    Remuneration package:
    An attractive market related salary will be offered – Please indicate salary expectation when applying.
    If you fulfil the requirements and are interested, please send your CV to CV@SuperiorSupport.co.za
  • SERVICE DESK – HELP DESK CONCULTANT

    Superior Support is looking to employ an additional Service Desk Consultant to join the expanding team. Candidate must be a good team player, communicate extremely well and able to work under pressure.

    Scope of Role:
    - The successful candidate will be responsible for Speaking to customers, creating tickets and instruction the engineers. Candidate must have a good understanding of computers.

    Requirements, Specifications & Qualifications:
    - Grade 12/ Senior Certificate
    - Minimum 2 years’ experience in an IT Help Desk Environment
    - Be able to communicate in English and Afrikaans in a friendly and professional manor,
    - Must be a South African Citizen,
    - Your CV will not be considered unless you meet these criteria!!!

    Remuneration package:
    An attractive market related salary will be offered – Please indicate salary expectation when applying.
    If you fulfil the requirements and are interested, please send your CV to CV@SuperiorSupport.co.za